With GoServicePro, complex workflows can be modeled to route various work items through your business’s problem resolution process.
The workflow process enables you to change the status of a work item, assign it to another user, accept or reject the work item, and close or re-open the work item. Accept or reject buttons appear only to the specific user to whom the work items are assigned. The user can either accept or reject the work item.
The basic workflow process in GoServicePro starts with the creation of a Case/Work Order in the application. The administrator assigns the work order to a technician, who has the choice to accept or reject it. When rejected, the work item is sent back to the owner who assigned it. Also, it can be assigned to the previous owner or a queue. The technician is able to log time, expenses, and timestamps. Once the work is successfully resolved, the work item can be closed. At times, you might need to re-open the closed work item, which is also possible.