Q: How do I contact GoServicePro Support
A: You can contact GoServicePro Support through the support portal here, or by clicking on the “Chat” button on the GoServicePro website, or by sending an email to firstname.lastname@example.org, or by calling 1-800-950-4276 during regular business hours (10am-5pm m-f EST).
Q: What is a Case?
A: A Case in GoServicePro is an object that tracks the life of customer transaction. This typically starts with the customer calling or emailing about a problem, continues with an employee being assigned to the Case, and ends with the Employee providing the service and closing the Case.
Q: What is a Work Order?
A: A Work Order is created from a Case and are used to work a particular issue from a Case. There can be one or many Work Orders associated with a Case. Work Orders are used when an issue can only be resolved by going on-site.
Q: How do I add a New Employee?
A: Adding Employees is done in either the My Work > My Organization area or under Administration > Employees. In either case, a “New” icon is pressed and corresponding dialog boxes appear to fill out and save information about the Employee.